When University of California employees have questions regarding their paychecks, seek clarification about benefits offered at UC, or need help navigating UCPath online, the first inquiry they’ll make is handled by the UCPath Employee Services team.
The Employee Services team plays a key role as they are the go-to resource for all UC employees who need assistance with services provided by UCPath.
An Employee Services role entails:
- Delivering reliable and accurate customer service to UC employees, managers and locations (as it relates to payroll, benefits and HR transactions).
- Promoting the use of UCPath online as a self-service and readily available resource for UC employees.
- Overseeing the customer service management system to ensure accurate, effective and expedient solutions.
When a UC employee has any questions about their payroll and their benefits, the Employee Services team’s role is to support those employees. They work on various projects to ensure their team has all of the resources that they need to be able to help their UC colleagues.
Employee Services Drives Innovation
UCPath has an ever-evolving, dynamic culture. While most of the policy has been set by the UC Office of the President, the Employee Services team is continuously designing, evaluating and improving upon the UCPath process.
Everything this team does has an impact on an employee at each campus, and their goal is to continually figure out the best way to serve employees.
To stay up-to-date on the latest policies and procedures of the University of California, the Employee Services team educates their team members about the UC benefits package, as well as trains them on technologies to keep current with developments on the employee self-service website resource, UCPath online.
For instance, UCPath and the UC Office of the President have adopted cloud-based solutions, including UCPath (Human Capital Management (HCM) system), UCPath online (employee self-service portal), case management, and the phone system for employees that call in to speak with an employee services associate.
As more cloud-based services are available, UCPath will look to leverage those that add value and allow the organization to be more efficient and effective.
The Employee Services team’s work has an impact on the entire UC system. The UC system has more than 200,000 employees, and UCPath provides payroll services, benefits services, and answers any questions they may have about any of those items.
Looking to join the employee services team? Check out the job opportunities at UCPath.
